Privacy Policy

Privacy Policy

Effective Date: 11/19/2024

SubSuite, Inc. (“SubSuite,” “we,” “us,” or “our”) operates the subsuite.io and app.subsuite.io website and services (collectively, the “Service”). This Privacy Policy explains how we collect, use, and protect your data and outlines your choices regarding your personal information.

By using our Service, you consent to the practices described in this Privacy Policy. For definitions of terms used here, refer to our Terms of Service.

1. Data We Collect

We collect data to deliver and improve our Service. This includes:

a. Personal Data

When you use our Service, you may provide personally identifiable information such as:

  • Name
  • Email address
  • Phone number
  • Postal address

This information is used to contact or identify you.

b. Usage Data

We may collect data about how you interact with the Service, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on them
  • Device identifiers and diagnostic data

2. How We Use Your Data

We process your data to:

  • Provide, maintain, and improve our Service.
  • Notify you of updates or changes to the Service.
  • Allow you to participate in interactive features.
  • Provide customer support.
  • Analyze usage trends to improve functionality.
  • Detect and address technical or security issues.
  • Share news, special offers, and updates on similar products or services (unless you opt out).

3. Legal Basis for Data Processing (GDPR)

If you are in the European Economic Area (EEA), we process your data based on the following legal grounds:

  • Contractual Necessity: To fulfill a contract with you.
  • Consent: With your explicit permission.
  • Legitimate Interests: For purposes like Service improvement and security, where your rights do not override our interests.
  • Compliance: To meet legal obligations.

4. Data Retention

We retain your data only for as long as necessary to:

  • Provide our Service.
  • Fulfill legal obligations.
  • Resolve disputes.
  • Enforce our agreements.

Once retention is no longer required, your data will be securely deleted or anonymized.

5. Data Transfers

Your data may be transferred to and stored in the United States or other countries with differing privacy laws. By providing your information, you consent to such transfers.

We ensure that adequate safeguards, such as contractual agreements or data protection frameworks, are in place to protect your data during international transfers.

6. Data Sharing

We only share your data:

  • To comply with legal obligations.
  • To protect our rights and prevent fraud.
  • To address security issues or potential harm to users.
  • With service providers who assist in delivering our Service (e.g., analytics, hosting). These providers are contractually obligated to safeguard your data.

We do not sell or rent your personal information.

7. Data Security

We use commercially acceptable measures, including encryption and access controls, to protect your data. However, no method of data transmission or storage is 100% secure. While we strive to safeguard your information, we cannot guarantee its absolute security.

8. Your Rights (GDPR)

If you are an EEA resident, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Rectify inaccurate or incomplete data.
  • Deletion: Request erasure of your data.
  • Restriction: Limit the processing of your data.
  • Objection: Opt-out of data processing based on legitimate interests.
  • Portability: Receive your data in a structured, machine-readable format.
  • Withdraw Consent: Revoke previously given consent at any time.

To exercise these rights, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Verification of identity may be required before processing your request.

9. Third-Party Services

We may work with third-party service providers to:

  • Facilitate our Service.
  • Analyze usage patterns.
  • Process payments.

These providers are required to protect your data and may only use it to perform their services on our behalf.

10. Links to External Sites

Our Service may include links to third-party websites. We are not responsible for the content, privacy practices, or policies of these external sites. Please review their privacy policies before sharing any information.

11. Children’s Privacy

Our Service is not intended for individuals under 18 years old. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it., and we will take steps to remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new effective date. In significant cases, we will notify you via email or a prominent notice on our Service.

You are encouraged to review this policy regularly to stay informed of updates.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: